Frequently Asked Questions

• Orders

  • ★ Why Am I getting errors when placing my Order?
  • Why haven't you told me what is going on with my order ?
  • Active Orders
  • I ordered with 1 left in stock why hasn't my order shipped ?
  • What do I do if I did not receive my full order ?
  • Why is my coupon code not working?
  • How can I cancel my order?
  • How do I change the shipping or billing address of my order?
  • Can I combine my orders?
  • Can I split my order?

• Shipping

  • ★ Do you ship every item on my order separately
  • ★ How much is shipping to my area?
  • ★ Do you ship outside the United States and Canada?
  • Why isn't my country listed as an option ?
  • Method of shipping
  • Do you ship worldwide?
  • How Do You Calculate Shipping?
  • What is USPS Media Mail?
  • How long will it take for delivery of my package within Canada?
  • How long will it take for delivery of my package within the USA?
  • Do you charge Canadian or US Dollars?
  • Do you ship from Canada?

• Return Policy

  • ★ Return Policy

• Items

  • Why did I not receive my complete order?
  • When do you ship Pre Orders items?
  • Why is my record not the same color as described?
  • Why is my record not the correct weight?
  • Why is my vinyl record the wrong color?
  • What is a Backorder?
  • What is the Notify Me button on each product page?
  • What is a Pre Order?

• Technical

  • ★ Why can't I reset my password?
  • What are your customer service hours?
  • Will I receive confirmation of my order?
  • Do I have to register with your site to place an order?
  • Can I use the same account for different srcvinyl sites?
  • Why am I not receiving emails from srcvinyl?

• Payment

  • ★ Do You Charge When I Order or When It Ships?
  • It has been 7 days since I placed my order and I was just "refunded" what happened ?
  • How do I update my Payment Information ?